SYSTEMS AND NETWORKS SUPPORT
SYSTEMS AND NETWORKS SUPPORT
IDATA GROUP offers flexible and scalable support services on major platforms, from design activities, installation, deployment, management, support and training . Activities are provided on site and remotely.
It also provides
- STORAGE
- BACK UP
- BUSINESS CONTINUITY
- DISASTER RECOVERY
- NETWORKING
- VIRTUALIZATIONS
Remote Assistance
The efficiency, quality and timing of service are guaranteed by a web-based TICKETING system through which the customer can report problems and check the progress of resolutions. In addition, the system makes it possible to maintain traceability of all tickets. -H24 monitoring with defined SLAs, critical analysis interventions and troubleshooting -direct and secure remote connections via VPN on customer systems.
OnSite Support
Our technicians ensure scheduled on-site visits and emergency interventions according to agreed timelines service contracts.
