SYSTEMS
ASSISTANCE
AND NETWORKING
SYSTEMS
ASSISTANCE
AND NETWORKING
IDATA GROUP offers a flexible and scalable assistance service on the main platforms, from design, installation, production start-up, management, support and training. Activities are provided on site and remotely
Some areas
- STORAGE
- BACK UP
- BUSINESS CONTINUITY
- DISASTER RECOVERY
- NETWORKING
- VIRTUALIZZAZIONI
Supply method
Remote assistance
Efficiency, quality and timing of service are guaranteed by a system of TICKETING via web through which the customer can report problems and check the progress of resolutions. The system also allows the traceability of all tickets to be maintained. – monitoring H24 with defined SLAs, critical analysis and troubleshooting interventions – direct and secure remote connections via VPN on customer systems.
OnSite assistance
Our technicians guarantee scheduled on-site visits and emergency interventions according to agreed timing of assistance contracts.
